JEWELRY CARE

Jewelry Care Guide

We want your favorite piece of jewelry to last you a lifetime! Make sure to follow these simple steps to ensure your jewelry sustains its beautiful color.

  • If you are going to spray on perfume or mist of any sort while wearing your jewelry make sure to apply it before placing your jewelry. You want to avoid spraying these chemicals directly onto your jewelry.
  • This goes for your lotion or creams, allow them to be absorbed onto your skin before wearing your jewelry.
  • Substances like oil, nail polish, nail polish remover, chlorine, perfume and the like may react with metal/plated jewelry and will cause it to tarnish easily. This also goes with sweat, so make sure you don’t forget to remove your gold plated jewelry when you exercise or anything that would require heavy physical work, and also when swimming.
  • After use, clean your plated jewelry with a cotton ball or a very soft cloth to remove any dust and dirt it has acquired. Gently rubbing the surface of your gold plated jewelry using a soft jewelry cloth also helps restore shine.
  • If your jewelry needs more cleaning you may clean it with warm, soapy water. Soak it for a few minutes and you may clean it with a soft brush. Stay away from jewelry cleaners and antibacterial soaps which may have certain components that will just make your gold plated jewelry tarnish more quickly.
  • To avoid scratches, wrap your jewelry in a soft cloth after cleaning or keep it in a jewelry box/bag separate from other types of jewelry you have. This is very important.

SHIPPING, RETURNS AND EXCHANGES

Shipping Process

  • Which shipping carriers does Sugar Rose use?
  • Currently, Sugar Rose uses USPS.
  • How can I track delivery of my package?
  • A confirmation email indicating that your package has been shipped will be emailed to you. Once your receive that email you can directly track your package.
  • What is the standard order fulfillment time?
  • We strive to ship all orders within two business days.
  • When will my package arrive?
  • The shipping method you choose determines how long it will take to arrive. Standard shipping may take 5-7 business days to arrive. Priority shipping takes 2-3 business days to arrive.

Return Policy

  • *For a full refund* all items must be new in original packaging, including bags, tags, jewelry cards, and gift boxes.
  • Merchandise must be postmarked for return within 14 days of confirmed delivery.
  • Refunds are issued to the original payment method or in the form of online store credit.
  • Merchandise must be in new condition, unworn, with hang tags. All hygiene liners must be intact (if applicable).
  • Items sent back with obvious use, makeup stains, pet hair, perfume or similar products will not be accepted.
  • Gift Card, Flash Sale & Clearance Sale items are Final Sale and cannot be returned or exchanged.
  • Original shipping is non-refundable
  • Customer is responsible for return shipping cost
* Please allow up to 7 business days after receipt of returned item for your return to be processed. We recommend tracking and insuring package sent back for return or exchange, as we cannot be held responsible for any lost/damaged packages. International returns - we cannot refund duties, taxes or shipping charges

Return Process

  • Step 1. Download and fill out return form to begin return process.
  • Step 2. Return item to the following address:
    Sugar Rose Fashion
    1700 W. Cameron Ave #100
    West Covina CA, 91790
  • Step 3. Once item is received we will inspect item, if item is returned without tags, original packaging, or damaged the value of returned item will be assessed and informed to the customer via email to indicate the value being refunded.

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